“One or more phone numbers failed to normalize. If you scroll down the Lync server logs in event viewer, you’ll probably see event number 21034 generated by LS Address Book Server. Let’s take a look at the event viewer to get some help. How can we resolve this issue, even without implenenting Lync Enterprise Voice? This can’t be right! All the information is there! Home, Mobile, even the Office phone is there. ![]() ![]() Let’s take a look at Active Directory, see what’s configured there: You’re getting a card that has no phone info what so ever:Īs you can see, ‘test’ Springsteen here, has no phone info in his contact card. Instead of seeing the relevant phone numbers from Lync like here (sort of…) ![]() This can be quite frustrating, especially if you’re not yet connected with enterprise voive and clients want to pull all the relevant information from Lync during an IM session, including the other side’s phone numbers. The contact card in Lync shows you everything you entered in Active Directory, except for phone numbers. ** This article also works for Lync Server 2013!
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